SolvitOnline Frequently Asked Questions (FAQ)
- How do I buy a document?
To buy a custom essay, go to the order page and fill in the necessary details and instructions. After successfully submitting the details, click on the “View Prices and Pay” button on the order page. On the page that contains tables with prices, look for the product you need (based on type of paper and deadline) and click on the price. You will be taken to the product/item page. Write or enter the number of pages you want and click “Add to Cart” button. On the Cart page confirm that everything is fine and click on the “Proceed to Checkout” button. You will be taken to a page where you will fill your personal details. Confirm your details are correct, and agree to the terms and conditions. Click on the “Proceed to Paypal” button. You will be directed to Paypal where you will be able to make payment. In case you prefer a different payment method, please contact us to send you a payment request link. Kindly provide the following details: the paper type, number of pages and deadline. After the payment has been made, we will confirm receipt of your payment, review your instructions, and start working on your order.
To buy a pre-written document, go to the page that contains the product you want to buy. Click the “Add to Cart” button. You will be taken to a page where you will confirm your order. On this page, click on the “Proceed to Checkout” button. You will be taken to a page where you will fill your personal details. Confirm your details are correct, and agree to the terms and conditions. Click on the “Proceed to Paypal” button. You will be directed to Paypal where you will be able to make payment. If you have no Paypal account, please contact us so that we send you a payment link where you can choose an alternative payment method to use. After the payment has been made, you will be directed back to a page where you will find the download link for your document. A copy of the download link will be sent to your email.
- I am having problems sending instructions using the order form. How do I proceed?
In case you are having problems sending your instructions using the website or order form, please send them instructions by email: firstname.lastname@example.org or email@example.com. After sending the instructions, please proceed to pay normally. Your order number will be generated upon making payment. We will match your instructions and payment by looking at the email address you have used or provided.
- I am having problems making payments. How do I proceed?
In case you are having problems making payment, please send us an email specifying the title of the paper you need if it is a pre-written document.
If you need a custom written paper, please send us the type of paper, the deadline and the number of pages you wish to order. We will respond to your email as soon as possible (normally within 12 hours). We will send a payment request to your email so that you have additional payment options
We are open to using other payment methods in case Paypal is not an option for you. Contact us and let us know your views.
- Do you provide services to my country? Is my country covered?
Yes, whichever your county, district, state, country, continent or region, we are glad to provide our services to you. You therefore have no reason to worry about your nationality or location.
- Once I complete the payment how will I receive the document?
Your custom essay will be sent to your email once it has been written or you will be able to download it by login on to your account. Once you have made payment for a pre-written document, you will be automatically directed to a page where you will find the download link. By clicking on the download link, you will be able to download your file or document. Also, a copy of the link will be automatically sent to your email. Once you log onto your email, you will find the download link. Click on it and you will be able to download your document file. I really hope you will find the file helpful in case you proceed to order for it. Usually, the document will be in pdf or word format. Here is an example of what the download page looks like.
- Will my document be shipped?
Our documents are delivered as downloadable files. You simply download the file using the download link and have access to it almost immediately. You can print the document after downloading it if you so wish. We do not ship physical products or printed versions of the documents at the moment.
- What is the meaning of download expiry or expiry date?
When you pay for a per-written document, you will have several days (mostly 7 days) to download the document using the download link. If you are not able to download the document immediately, you do not need to worry, you still have some days to download it. You can download the file from your email.
- Will I be able to read the document after the expiry date?
Once you have downloaded your pre-written document, you can save it on your computer, phone, memory device or email. From there you have can use it for as long as you like… the document does not expire.
- Will the document still be available for other people after I have bought it?
Custom-essays will only be available to you and no one else. A pre-written document will, however, remain available for other people to buy and use even after you have bought a copy.
- What is download limit?
The download limit is the number of times you can download a document or file directly from our website. For most files, you will be able to download your file a maximum of five times.
- Will I be able to read the document using my phone, computer, tablet or Iphone?
Most of our files are delivered in PDF or Word format. You should be able to read the document using any device that has a PDF or Word reader.
- I have not received my document after paying for it. What do I do?
Custom-written essays take time to produce and will be sent to your email or you may download it by login into your account.
If you do not receive a download link after making payment for a pre-written document, please check your email for a copy of the download link. You will like to check your spam mail also. If you still can’t find the download link, please inform us by emailing: firstname.lastname@example.org or write us a message through the live chat at the bottom of your screen. We will respond as soon as possible (normally within 12 hours).
- How secure are my personal information and credit card information?
We take your privacy and the security of your information very seriously. Our website is secured with Comodo Secure Positive SSL to ensure your transactions and information are very secure. Our payments are processed through Paypal which means we have no access to, and therefore, do not collect your credit card information.